Customer service is one of the most important aspects of a business. Even with the best products or services, without good customer service, your business may still fail ...
Typically many businesses see CRM solutions as a way of tracking and managing leads and prospects. People talk about managing your ''sales pipeline'', making sure you don't miss follow up calls ...
Process is the reason that Superman wears his underpants outside his trousers, and you don't. And if that's too sexist, perhaps process is the reason you don't walk out of the loo with your skirt tucked into your knickers ...
The England football team has a new manager, Kate and William have been married for a year but haven't done anything remotely interesting since the Big Day and someone doesn't want a nine-year-old to be on Britain's Got Talent ...
We've been expanding our services so we can help more people and ''Extra Help for Everyone'' was designed just for you. We can give you the spare pair of hands you need ...
As predicted the Queens Speech on 9th May announced a Government assault on our privacy, described by Sky News as a ''Snoopers Charter''. I talked about the likelihood of this being in the Speech a few weeks ago ...
Last time I described how I visited Internet World at Earls Court and I talked about the more interesting ecommerce aspects of the show. The event has been running 20 years or almost as long as the World Wide Web itself ...
Do you subscribe to: ''If you want something done properly you have to do it yourself'' or ''Never spread yourself too thin''? Like most business owners I find there just isn't enough time in the day and I have to delegate tasks ...
Wouldn't it be nice if all your customers actually paid within the time-scales that are specified on your invoice? Realistically this hardly ever happens and the bigger the company the longer they take to pay ...
Nigel Botterill is spending two months touring 11 UK locations delivering an amazing workshop on "how to get and keep all the customers your business needs". This is probably the most useful event you'll attend this year ...
As this was a Bank Holiday weekend, it got me thinking about why we have two in the month of May? Remembering back to when I was a child, I can picture our May Day celebrations ...
Following on from a blog I wrote in February called ''I've got a really great website'' I thought I would move it on to talk about search engine optimisation. Hopefully I can provide you with some simple tips and tricks to help ...
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